Back in 2001, Mike and Scott started this global business from Australia with $10,000 on a credit card. They knew that nothing less than legendary service would be needed to be successful. Service is part of Atlassian's DNA.
Since then, Atlassian has grown into one of the most innovative and respected software companies in the world, valued at over $5B today. In the last four years Atlassian has scaled fast, growing from 300 to over 1,500 employees across ten locations and from 13,000 to over 50,000 customers worldwide.
In this section, we focus on how Atlassian does internal support.
In this webinar, you will learn:
- How we use machine learning to show relevant request types and knowledge articles for employees
- How our IT teams use swarming to resolve 50% of support requests through chat instead of email
- How our service operations teams proactively manage incidents by doing Chatops
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